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HP製PCでCtrl+Shift+Sキー押すとBIOS情報が表示されちゃうのに困ったので問い合わせてみた話 | FuchiAz.com

HP製PCでCtrl+Shift+Sキー押すとBIOS情報が表示されちゃうのに困ったので問い合わせてみた話


今回はめちゃめちゃピンポイントな記事です.

はじめに

私は自宅用デスクトップでHP(ヒューレット・パッカード)製のデスクトップPCを利用しています。

先日RubyMineというプログラミング用IDEを使っていたときに、設定画面を開くためのショートカット Ctrl + Shift + S というのを押したところ、

このようなBIOS情報というウインドウが表示されました。

どうやらこちらもデフォルトで  Ctrl + Shift + S のコマンドで開いてしまう設定になっているようです。

すごく邪魔なので開かないようにしたいけどどうやったらいいのかわからない、ということでHPに問い合わせてみることにしました。

結論:『HP System Event Utility』をアンインストールする

一応この記事の結論を最初に書いておきます。

問い合わせに対する回答としては「ショートカットを無効化することはできないので『HP System Event Utility』をアンインストールしてください」というものでした。

うーん、本当は機能自体は残しておきたくて、ショートカットを無効化するだけ、というのがベストだったのですが、それはできないようです。

アプリのアンインストール方法に関してはこちら

Windows10:不要なアプリケーション(ソフト)をアンインストールするには

どこから問い合わせたらいいのかよくわからない…

さて、では問い合わせの話をしますが、最初に悩んだのがコレ。

とりあえずサポートページに行ってみて、シリアル番号を入力。

皮肉にもシリアル番号は先ほどのBIOS情報画面に記されていますw

進んだページは以下の感じ。

いや~どこから問い合わせればいいのかわからないw

上の方に『HPへのお問い合わせ』というのがあったので、そちらへ。

夜は電話ダメですね。あと私コミュ障なので電話は避けたいですw

LINEいいなと思ったけど、チャットサポートは時間外だし、時間外に送っておけば翌日に返事もらえるかな?とも思ったのですが、よくわからなかったので一旦保留。

ちょっと調べてみるとオンラインサポートに関してのページがあり、ツイッターのサポート垢でも対応してもらえそうだったので、そちらのDMで聞いてみることにしました。

◆Twitterサポートのご利用は @HPSupportJPN宛てにつぶやくか、直接DMにてご質問頂くだけで結構です。原則、@HPSupportJPNアカウントからのフォロー及びフォロー返しは行いません。

HP オンラインサポートページより

参考 @HPSupportJPNTwitter

TwitterのDMでの問い合わせは翌日に返事がきた

さて、早速問い合わせしてみました。

こんなかんじでシリアル番号と、聞きたいことを端的に。

シリアル番号は向こうも対応しやすいと思うので伝えたほうがいいですね。

問い合わせしたのが22時頃でしたが、翌日の10時頃に返事が来ていました。

返答内容を載せていいものかわからないので控えますが、ブログの冒頭でお伝えしたように、結論としては『ショートカットを無効化することはできないので『HP System Event Utility』をアンインストールしてください』ということでした。

おわりに

ときどきウェブサイトから問い合わせしたいと思うこともありますが、今回の例のように微妙に問い合わせ場所がわかりにくいことが多い気がします。

よくある質問にかかれているようなことを簡単に質問されるとサポートに時間が割かれて大変になるからなのかなと思っていますが…。

今後HPでわからないことが出てきたらまたTwitterのDMを利用させてもらおうと思いました。

一回問い合わせ方法を知ってしまえば次になにかあっても楽ですね

FuchiAz

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